Questions, answered straight

It's an automated assistant that answers your business calls when you can't. It talks to callers in plain, natural language, asks the questions you've chosen and sends you the details. Think of it as someone covering your phone while you work.

Yes. It introduces itself as an automated assistant at the start of every call and tells callers the call is recorded. We think that's the honest way to do it. Callers can still ask to speak to a person.

Yes. Your phone rings as normal. The receptionist only picks up when you don't answer or you're already on a call.

The second call goes to your receptionist instead of voicemail, so the caller gets an answer straight away.

Yes. It takes the caller's name, number, postcode, what the job is, how urgent it is and when suits them. You choose the questions.

Yes. It books straight into the calendar you already use, following the availability rules you set. If you'd rather confirm every job yourself, it takes the details and leaves the booking to you.

Yes. You decide when it answers: only when you're busy, evenings and weekends, or all the time.

It doesn't guess. It takes the caller's details, tells them someone will call back, and flags the question to you.

Yes, on the Level 2 plan. You can choose calls to transfer, like emergencies, to a number you pick. If you don't answer, it takes a message instead. On Level 1, urgent calls are flagged to your phone straight away.

Yes. Your number stays the same. We set up call forwarding so the calls you don't answer go to your receptionist. Customers keep ringing the number they already know.

Most businesses are up and running in about two weeks. That covers a call to learn how you work, building your receptionist, and testing it together before it takes real calls.

By text and email, as a short written summary of each call. Bookings also appear in your calendar.

No. It works with the phone you already have. Leads arrive by text and email, so there's nothing new to check.

The caller gets an automatic text from your business asking how you can help. Their reply comes straight through to you as a lead. How missed call recovery works.

It comes from a business number we set up for you, and the message names your business. When customers reply, the reply comes straight to you.

Yes. Replying STOP stops any further texts. Follow-up texts are only ever about the caller's own enquiry.

Calls and messages run on established providers: HighLevel for lead management, Vapi for the voice assistant and Twilio for calls and texts. Access is limited to the people who need it, call recordings are deleted after 90 days by default, and we sign a data processing agreement with every client. The details are in our privacy notice and how calls are handled.

Yes, so each summary is accurate. Callers are told at the start of the call. Recordings are kept for 90 days by default, and you can ask for a shorter period.

It depends on your call volume, how you want it set up and which plan you choose. There's a one-off setup fee and a monthly fee. We'll give you a clear quote after your demo, with no obligation. Compare the two plans.

Yes. There's a three-month minimum term, then it runs month to month and you can cancel with 30 days' notice. The full terms are in your service agreement.